Terms & Policies

By accessing, browsing, or using the Pizza Depot website, mobile application, or services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Pizza Depot ("we," "us," or "our"). We reserve the right to modify these Terms at any time. Material changes will be effective immediately upon posting to the Service. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

You must be at least 18 years of age to use our Service and place orders. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are under 18, you may use the Service only with the involvement and supervision of a parent or legal guardian who agrees to be bound by these Terms.

You may be required to create an account to use certain features of the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms.

Order Placement: When you place an order through our Service, you are making an offer to purchase products from Pizza Depot. We reserve the right to accept or reject any order in our sole discretion.

Order Confirmation: Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order at any time, including after confirmation, for reasons including but not limited to product availability, pricing errors, or suspected fraud.

Order Modifications: Once an order has been placed and confirmed, modifications may not be possible. Please review your order carefully before submitting.

Minimum Order Requirements: We may impose minimum order requirements for delivery. These requirements may vary by location and are subject to change without notice.

Pricing: All prices are displayed in U.S. dollars and are subject to change without notice. Prices may vary by location. Menu items, prices, and availability are subject to change at any time.

Taxes and Fees: Applicable sales tax, delivery fees, service fees, and other charges will be added to your order total. These fees are clearly displayed before you complete your order.

Payment Methods: We accept major credit cards, debit cards, and gift cards. Payment is required at the time of order placement. All payments are processed securely through third-party payment processors.

Payment Authorization: By providing payment information, you authorize us to charge the payment method for the total amount of your order, including all applicable taxes and fees.

Pricing Errors: We reserve the right to correct any pricing errors, even after an order has been placed. If we discover a pricing error, we will notify you and provide the option to proceed at the correct price or cancel your order.

Customer Cancellation: You may cancel your order within 5 minutes of placing it by contacting us immediately. After this time period, orders cannot be cancelled as they will have entered our kitchen preparation process.

Our Cancellation Rights: We reserve the right to cancel any order at any time for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or violation of these Terms. If we cancel your order, we will refund any payment made.

Refunds: Refunds are issued at our sole discretion. If you are not satisfied with your order, please contact us within 30 minutes of delivery or pickup. We will investigate your complaint and may, at our discretion, provide a refund, replacement, or credit.

Refund Processing: Refunds will be processed to the original payment method within 5-10 business days. The timing of refunds may vary depending on your financial institution.

No Refunds for: We do not provide refunds for orders that have been delivered or picked up, except in cases of our error or product quality issues reported within the specified time frame.

Delivery Areas: We deliver to specific geographic areas. Delivery availability is determined by your selected location and may be subject to change.

Delivery Times: Estimated delivery times are provided for your convenience but are not guaranteed. Delivery times may vary based on order volume, weather conditions, traffic, and other factors beyond our control.

Delivery Instructions: You are responsible for providing accurate delivery address and instructions. We are not responsible for orders delivered to incorrect addresses provided by you.

Failed Delivery: If we are unable to complete delivery due to incorrect address, unavailability of recipient, or other reasons beyond our control, you may be charged for the order and any applicable fees.

Pickup Orders: For pickup orders, you are responsible for collecting your order within the specified time frame. Orders not picked up within a reasonable time may be discarded, and you may not be entitled to a refund.

Force Majeure: We are not liable for delays or failures in delivery or pickup due to circumstances beyond our reasonable control, including but not limited to natural disasters, weather events, strikes, or government actions.

Allergen Information: While we strive to provide accurate allergen information, we cannot guarantee that our products are free from allergens. Our kitchen handles products containing milk, eggs, wheat, soy, tree nuts, and other allergens.

Cross-Contamination: Despite our best efforts, cross-contamination may occur in our kitchen. If you have food allergies or sensitivities, please inform us when placing your order and use caution when consuming our products.

Ingredient Accuracy: We make every effort to provide accurate ingredient information, but recipes and ingredients may change. We are not responsible for any adverse reactions that may occur from consuming our products.

Food Safety: We follow industry-standard food safety practices. However, you are responsible for properly storing and consuming products within recommended time frames.

Information We Collect: We collect information that you provide directly to us, including name, email address, phone number, delivery address, payment information, and order history. We also collect information automatically, including IP address, device information, and usage data.

How We Use Your Information: We use your information to process orders, communicate with you about your orders, send promotional communications (with your consent), improve our services, prevent fraud, and comply with legal obligations.

Information Sharing: We do not sell your personal information. We may share your information with service providers who assist us in operating our business, processing payments, and delivering orders. We may also share information when required by law or to protect our rights.

Marketing Communications: By creating an account or placing an order, you may receive promotional emails and text messages. You can opt out at any time by updating your preferences in your account settings, clicking the unsubscribe link in emails, or replying STOP to text messages.

Data Security: We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights: Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights, please contact us.

Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings.

The Service, including all content, features, functionality, logos, trademarks, and software, is owned by Pizza Depot or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from the Service without our prior written consent.

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any portion of the Service
• Use automated systems to access the Service without permission
• Harass, abuse, or harm other users or our employees
• Place fraudulent orders or use stolen payment information

Violation of these rules may result in termination of your account and legal action.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIZZA DEPOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Pizza Depot, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any rights of another.

Informal Resolution: Before initiating any formal dispute resolution process, you agree to first contact us to attempt to resolve the dispute informally.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

These Terms shall be governed by and construed in accordance with the laws of the state in which Pizza Depot operates its principal business, without regard to its conflict of law provisions.

We reserve the right to modify these Terms at any time. Material changes will be effective immediately upon posting to the Service. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically. The date of the last update is indicated at the bottom of this page.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pizza Depot regarding the Service and supersede all prior agreements and understandings.

If you have any questions, concerns, or complaints about these Terms & Policies, please contact us:

Email: legal@pizzadepot.com

Customer Service: support@pizzadepot.com

Phone: 1-800-PIZZA-DEPOT

Mailing Address: Pizza Depot Legal Department, [Your Business Address]